A motor vehicle technician services and repairs light vehicles such as cars and vans and works either in dealerships that focus on a particular manufacturer, or for an independent garage that deals with many different makes of vehicles. They work on all the systems found within the vehicle.
The nature of the work ranges from replacing simple parts through to solving complex faults with the use of diagnostic methods and equipment. The day-to-day tasks faced by the technician are constantly changing, driven by the introduction of ever more complex technologies and diagnostic techniques. Today’s apprentice has to demonstrate expertise in the technical side of their role. They must have strong problem-solving skills and a good grasp of the theoretical and practical aspects of a vehicle’s systems. They must be able to work independently but also operate as an effective team member, understand how their work shop and the dealership/garage functions from a commercial perspective, have good customer handling skills and identify ways in which they can work more efficiently.
The growing complexity of today’s vehicles, and the pressure to deliver a high-quality customer experience, requires the retail automotive sector to attract and train high calibre individuals.
If you have any questions about this course then please contact us by phone on 01252 40 55 55 or message us.
The apprenticeship program consists of the following 4 components, leading to a level 3 standard in Motor Vehicle service and Maintenance Technician (Light Vehicle):
1. Knowledge and understanding of:
• The fundamentals of vehicle technologies e.g. vehicle systems such as chassis, engine, transmission, electrical, air conditioning, high voltage vehicles, etc.
• The types, and associated characteristics, of light vehicles e.g. front- or rear-wheel drive, four-wheel drive, etc.
• Diagnostic principles and logical problem-solving techniques.
• Emerging automotive technologies and the impact they will have on the knowledge and skills technicians will require in the future.
2. The competency to achieve the following in the workplace:
• Carry out the foundation tasks common to all procedures e.g. removing and replacing bolts, screws and clips, replacing seals, extracting damaged fasteners, cutting, drilling, filing, using fabrication skills etc.
Contribute to the maintenance of a safe and efficient workshop and adhere to the dealership/garage’s business processes (e.g. environmental awareness, servicing a vehicle, record keeping, customer contact) and standard workshop operations.
• Access specific information e.g. vehicle repair information, wiring diagrams, maintenance tables, technical production information and apply appropriately.
• Use diagnostic, mechanical and electrical measuring equipment.
• Inspect and prepare a vehicle to the required quality standard for handover to the customer e.g. following a service, complex repair, pre-delivery inspection etc.
• Service and maintain a vehicle without supervision.
• Remove repair/replace components in line with manufacturer’s standards.
• Investigate symptoms of vehicle fault(s) and identify the likely underlying causes.
• Apply advanced diagnostic principles and logical problem-solving techniques, supported by diagnostic tools and testing regimes, to establish electrical, mechanical and electronic faults.
• Use current flow diagrams and electrical test equipment to carry out standard diagnostic and repair procedures.
3. The soft skills and behaviours to achieve the following in the workplace:
• Communicate effectively with customers on a range of topics e.g. draw from a customer the description of symptoms in a way that will support the process of diagnosing faults.
• Behave in accordance with the values of the company they work for; treat customers with respect and courtesy, quickly respond to their requirements and win their trust using effective communication skills to ensure they receive an excellent experience.
• Operate as an effective team member taking responsibility when required and be honest and accountable when things don’t go as planned.
• Constantly learn in order to improve their own performance and that of the business; plan effectively and be highly organised when carrying out service and repairs.
• Understand how the business works from an operational perspective and demonstrate commercial awareness.
4. Functional Skills: English & Maths (Level 2)
Apprentices will be required to attend Farnborough College of Technology one day per week, with the remainder of their time spent with their employer.
Apprenticeships are a proven way of increasing staff retention and productivity. 92% of employers who employ apprentices believe that Apprenticeships lead to a more motivated and satisfied workforce. Apprenticeships enable employers to recruit and train the employees to meet the specific needs of their business.
For more information or to recruit an Apprentice, please contact our
Employer Hotline on 01252 407299
or visit www.farn-ct.ac.uk/apprentice
The training programme is intended for new or existing staff working in a garage providing motor vehicle repair services.
The entry criteria are staff aged 16 and over with a minimum of 5 GCSEs A*- C or 9 - 4 to include Maths and English. GCSE’s will be considered along with the results of an initial assessment.