An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
This apprenticeship is designed for new or existing employees in the IT & Telecoms sector. Apprentices can work in such areas as Technical Support, Telecommunications, Software & Web Development or IT Project Management.
If you have any questions about this course then please contact us by phone on 01252 40 55 55 or message us.
This apprenticeship is made up of a set of Knowledge, Skills and Behaviours.
Knowledge is taught within college, one day every week. Skills are taught within the workplace. You will need to generate a portfolio of evidence to demonstrate the following Technical Competencies:
Communication; IT Security; Remote Infrastructure; Data; Problem Solving; Workflow Management; Health and Safety; Performance.
Apprenticeships are a proven way of increasing staff retention and productivity. 92% of employers who employ apprentices believe that Apprenticeships lead to a more motivated and satisfied workforce. Apprenticeships also enable employers to recruit and train the employees to meet the specific needs of their business.
The entry criteria are employees aged 16 and over with 5 GCSE grades A*-C in English, Maths (or equivalent). GCSE’s will be considered along with the results of an initial assessment.