Apprenticeship Standard: Transport and Warehouse Operations Supervisor Level 3

Apprenticeship Standard: Transport and Warehouse Operations Supervisor Level 3

Course Code: APL3TW Duration: 1.5 Years Attendance: Apprenticeship Location: Farnborough Campus Start Date: 09/09/2024    


About the course

This occupation is found in the Transport and Warehousing sector. It is found across a range of different types of organisations and employers such as hauliers, storage and warehouse operators, couriers, retailers and utilities.

The broad purpose of the occupation is to manage the day to day operations involved in supply chain, ensuring activity, personnel and/or vehicles meet customer expectations along with regulatory and legal requirements. The standard allows you to specialise in one of two areas; the transport supervisor ensures the safe and compliant utilisation of all drivers and equipment whilst the warehouse supervisor ensures the provision of a professional incoming goods, storage and dispatch service to customers.

Contact Us

If you have any questions about this course then please contact us by phone on 01252 40 55 55 or message us.

Your course

What modules are covered?

The apprenticeship program consists of the following 4 components, leading to a Level 3 Transport and Warehouse Operations Supervisor:

1. Knowledge and understanding of:-

  • Recruitment and selection process and practice including working with inhouse and external resourcing teams.
  • How to review staff performance including appraisals, performance development reviews (PDR), work allocation, skill gaps and training for transport/ warehouse team members
  • Factors that affect workplace efficiency and how these can be managed
  • Organisational and individual KPIs and strategies for meeting these.
  • People management policies complaint with ACAS. For example disciplinary and grievance processes
  • Organisational procedures for delivering customer service, managing customer accounts, information and quotations
  • Legislation governing operating licensing and understand the Operator Compliance Risk Score system works and how Driver and Vehicle Standards Agency (DVSA) applies it to operators.
  • Rules and best practice guidance for sector specific operations e.g. International carriage of dangerous goods by road (ADR), Dangerous Goods Safety Advisor (DGSA), Livestock, Perishable items, Ministry of Defence (MOD).
  • The application of Health and Safety regulations in transport and warehousing operations.
  • Road traffic incident procedures and offences both UK and International including documentation, information at the scene and duty to provide insurance details
  • Environmental impact of transport and warehousing operations i.e. telematics, Clear Air Zones compliance, recycling
  • IT systems and tools used to manage transport and warehouse operations
  • Load security as per DfT code of practice, ‘Safety of Loads on Vehicles’
  • The role of the health and safety executive and the driver and vehicle licensing agency within your organisation including anti-smuggling and security controls
  • Road traffic rules, speed limits, weight limits and height restrictions
  • Anti-smuggling, immigration and security controls
  • Transport compliance e.g. International legislation, transportation services and business entities
  • Driver testing and licensing in relation to categories of driving entitlement, vocational training requirements including Driver Certificate of Professional Competence
  • EU and domestic driver’s hours and working time legislation, the European Agreement Concerning the Work of Crews of Vehicles Engaged in International Road Transport (AETR), digital and analogue tachographs and domestic record books
  • Insurance requirements for fleet operators including level of cover, causes of invalidation
  • Vehicle maintenance requirements including scheduling and record keeping
  • Principles of vehicle choice; taking into account safety, environmental
  • The goods in process; receipt of goods to organisational standards, returned goods, disposal of goods and resale of goods
  • Stowing procedures to nominated warehouse locations
  • Procedures to dispose of and resell goods through secondary markets
  • Picking schedules and dispatch times
  • Warehouse dispatch processes
  • Stock management processes and procedures
  • Correct loading procedures for goods and safe transport weight limits
  • Legislation and ways to keep the premises within the current Health and Safety Executive guidelines
  • Service and maintenance requirements for Mechanical Handling Equipment (MHE) and Lifting Operations and Lifting Equipment Regulations (LOLER)
  • Procedures for direct orders or special orders that are not part of standard stock lines

2. The competency to achieve the following in the workplace:-

  • Allocate and monitor work and set objectives including continual professional development (CPD), for transport/ warehouse team members.
  • Identify skill and knowledge gaps in own performance and team performance in relation to transport/ warehouse operations
  • Complete performance development reviews (PDR)/ staff appraisals for transport/ warehouse team members
  • Plan training to meet the requirements of the business and the team members including where required, Driver Certificate of Professional Competence and Material/Mechanical Handling Equipment requirements
  • Achieve KPI’s and targets set for the transport/ warehouse team and individuals within the transport/ warehouse team
  • Carry out disciplinary and manage grievances as per organisational guidelines
  • Lead team and departmental communications and meetings
  • Schedule journeys: planning route, timings, costs and resources. Calculating driver hours/ use of tacho graphs and selecting the appropriate vehicle and ancillary equipment for the load being moved
  • Oversee and review fuel costs and deal with issues when they occur
  • Ensure the vehicle is safe and legally loaded and vehicle is marked and labelled compliantly in line with regulations regarding the carriage of dangerous goods
  • Ensure vehicle, driver and load documentation is available for the journey and meets legal requirements
  • Carry out risk assessments appropriate to work environment in accordance with the Health and Safety Executive
  • Plan, organise and evaluate vehicle and warehouse maintenance schedules for compliance with the DVSA ‘Guide to Maintaining Roadworthiness’ or other Approved Codes of Practice (ACOP)
  • Use IT equipment and systems for the role such as telematics or warehouse management systems
  • Plan and review warehouse compliance and efficiencies; labour, placement, schedules, resources to inform improvements, including inbound and outbound goods
  • Ensure the security of the transport, warehouse and goods in line with organisational policies
  • Review and measure the performance of warehouse operations to inform improvements to safe operating processes and systems; i.e. picking, stowing, dispatch
  • Lead and review the process for returned, damaged goods, customer bespoke and direct orders
  • Supervise loading to ensure correct procedures are used
  • Communicate with internal and external customers using various communication methods
  • Identify and propose innovative business improvements

3. The soft skills and behaviours to achieve the following in the workplace:-

  • Demonstrate the organisations values to promote and enhance brand reputation.
  • Demonstrate ownership and responsibility for their own safety and that of others
  • Take ownership for your own performance and training committing to self-improvement. Keeping up to date with industry developments.
  • Positive attitude and approach to their work even when priorities and working patterns change
  • Use own initiative when needed to ensure that employer needs and expectations are met
  • Treat team, customers and other stakeholders with respect
  • Approachable and open to change
  • Professional approach - constructively manage difficult situations with colleagues, always striving to achieve the best outcome for the organisation and wider team
  • Treat equipment and technology responsibly and with respect

4. Functional Skills: English & Maths (if required)


5. End Point Assessment

End point assessment is the final stage of your apprenticeship and you must pass this to achieve your apprenticeship. It is the chance to show the skills, knowledge and behaviours you have gained throughout your apprenticeship.

To find out more about the new standard, click here.

What training will be provided?

The training is delivered and assessed whilst attending Farnborough College of Technology once a week to learn the underpinning knowledge and develop skills in practical workshops. Apprentices are also supported in the workplace with regular progress and reviews.

Your future

What Next?

To view our Career Map for this course, please click here.

Apprenticeships are a proven way of increasing staff retention and productivity. 92% of employers who employ apprentices believe that Apprenticeships lead to a more motivated and satisfied workforce.  Apprenticeships enable employers to recruit and train the employees to meet the specific needs of their business.

This standard aligns with the following professional recognition of CILT Transport Manager Certificate of Professional Competence for 3.

For more information or to recruit an Apprentice, please contact our Employer Hotline on 01252 407299 or email business@farn-ct.ac.uk

Entry Requirements

What previous qualifications and experience will I need?

The training programme is intended for new or existing staff working in the Transport and Warehousing sector.

The entry criteria are staff aged 16 and over with a minimum of 5 GCSEs A*- C or 9 - 4 to include Maths and English. GCSE’s will be considered along with the results of an initial assessment.

Apprentices without Level 2 English and maths (Grade C / Grade 4) will need to achieve this level prior to taking their apprenticeship end-point assessment.  For those with an education, health and care plan or legacy statement, the English and maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.

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Course Enquiry

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You can apply for this course online.

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