Customer Service Performance Analyst

Website Rentoodle

Rent oodles of things, from other people in the UK

Rentoodle marketplace is a platform where people can rent out and borrow things from each other. From dresses to cameras, DIY tools to books, find things to rent and earn money renting out things you don’t use. Rentoodle aims to connect people with their communities in a more authentic way and improve the circular economy and sustainability. Read more about Rentoodle.

The Community you will join: 

​Founded and based in London, UK, Rentoodle is a trusted community marketplace for people to list, discover, and book rental items from people directly, throughout the UK. Whether a dress for a special occasion, a new tech item that you’d like to try out or even an extra chair or set of plates for a dinner party, Rentoodle allows people to rent out their stuff and borrow other people’s items at any price point, in more than 70 cities in the UK. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people. 

Rentoodle’s newly set up global capability centre is built to support Rentoodle’s continued growth as they expand their reach throughout the UK and the world. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of UK-based colleagues strive to make the impossible happen for our borrowers and lenders within this big and diverse market. Community Support is provided by our team, thereby providing world-class customer experience to our customers. Besides this, our team is also building deep capabilities for different verticals like Finance Technology Group, Finance Shared Services, Analytics, etc. 


The Difference you will make:

We are looking for an enthusiastic, passionate and experienced workforce analyst who would be responsible for Global RTA, managing Partners along with reporting on statistics for Rentoodle. 


A Typical Day:

Analyse data and metrics to identify the customer service level that Rentoodle is providing; proactively identify opportunities for operational improvement 
Effectively communicate across the broader Rentoodle team and our outsource partners 
Support site-level resources with real-time management with schedule adherence 
Analyse performance data to identify opportunities to operate more effectively and efficiently 
Keep senior leadership informed of status and performance 
Communicate clearly and empathetically around schedules and business needs; built trust and transparency 
Self-starter/Teamwork abilities: Workforce analyst must be able to work independently as well as function effectively as a member of a team
Ability to handle pressure: They require the ability to work effectively in a fast-pace situation and to handle stress, as well as to adapt to rapid changes in information, process, direction, or immediate workflow.

Your Expertise:

Well-developed problem-solving and analytical skills 
Proactive problem solver; able to see big picture and streamline current processes while planning for long-term growth 
Effective communicator and relationship builder 
Able to travel to offices in London or Manchester on occasion 
Strong attention to detail 
Experience with Genesys WFM or similar applications (i.e., Blue Pumpkin/Verint, IEX, Aspect/eWFM) 
Ability to learn & manage multiple technical systems 
Reasonable knowledge of Excel. 

Our Commitment To Inclusion & Belonging:

Rentoodle is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

To apply for this job email your details to careers@rentoodle.com.

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