NOCN Level 3 Certificate in Information, Advice or Guidance

NOCN Level 3 Certificate in Information, Advice or Guidance

Course Code: A210 Duration: 1 Year Attendance: Part Time Location: Farnborough Campus


About the course

This qualification will teach you the skills and underpinning knowledge needed in a broad range of contexts where information, advice or guidance is provided. It is ideal if you have responsibility for information, advice or guidance as part of you core work, or if you are involved in general signposting within the sector. 

Please note: this course will be launched in Autumn 2022, and dates and times are to be confirmed. Please apply for this course to register your interest.   

Who is this programme for?

The qualification is particularly suitable for those who:

  • Have already completed the NOCN Level 2 Certificate in Information, Advice or Guidance
  • Have completed another qualification at Level 2 in a relevant occupational sector
  • Deliver information, advice or guidance and who want recognition for the work that they do
  • Are Personal Advisors in the Welfare to Work sector who may need to develop their skills in providing personalised support, as identified in the report Now It’s Personal: Personal advisers and the new public service workforce2.


Tuition £811

Please note that while we make reasonable adjustments to remove any barriers to education, additional fees may be payable where this is not possible. For example, to provide additional support due to a disability. Please contact us if you believe you have any additional needs so that we can discuss your options before enrolling on a course.

Financial Support and Funding

To help with the costs of studying, this course is eligible for:

To check your individual eligibility, please contact us online or telephone 01252 405555.

Contact Us

If you have any questions about this course then please contact us by phone on 01252 40 55 55 or message us.

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Your course

What modules are covered?

You will be required to complete two mandatory units, with the option to specialise with optional units. 

Mandatory units: 

  • Applying Interaction Skills for Information, Advice or Guidance 
  • Information, Advice or Guidance - Principles and Practice 
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Your future

What Next?

The qualification provides the necessary skills for those wishing to work in the Advice and Guidance sector. This could lead to employment in the following areas:

  • Voluntary Sector Organisations including National Citizens Advice Bureau
  • Museums, Libraries and Archive Council and the local Library Service
  • Private Training Providers, for example A4E
  • FE Colleges
  • General Advice Sector, for example Advice UK
  • Careers Education Sector
  • Schools and 14-19 education service providers.

More specifically the qualification can help learners to progress in a wide range of advice and guidance roles including:

  • Connexions Adviser
  • Citizens Advice Bureau staff member
  • Advice provider with educational institutions
  • Receptionist
  • Administrator
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Entry Requirements

What is the entry process?

The minimum age for access to the qualification is 19 years because the complex nature of advice giving within the range of sectors where it is offered demands that learners have a minimum level of experience, self-awareness and self-confidence.

No specific prior learning and/or qualifications are required for you to undertake the NOCN Level 3 Certificate in Information, Advice or Guidance. However, the demands and nature of the qualification and the assessment requirements are such that you will need to have literacy skills which are at least at Level 2 of the National Standards in Adult Literacy.

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Ask a Question

Course Enquiry

Please contact us through the form below. After submitting a form we will contact you as soon as possible. We will delete your information one month after the beginning of the next academic year.

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Start Dates

Start Date Mode Day(s) Time Duration
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You can apply for this course online.

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